(Applicable only for orders placed on our official website, lushoradecor.com)
At Lushora Decor, we value your satisfaction and strive to provide a smooth and transparent experience. Our return policy is customer-friendly while ensuring product quality and safe handling.
Return & Replacement Policy
We offer replacements only under the following conditions:
- A wrong product has been delivered.
- The product has a manufacturing defect.
- The product is received in a damaged condition.
Important:
Return requests must be raised within 2 days (48 hours) of delivery.
- Any request made after this period will be treated as customer damage and will not be eligible for return/replacement.
- The customer must retain the original packaging, including all foam, cushioning, and protective materials—this is required even if the product is damaged.
To initiate a replacement, write to us at support@lushoradecor.com with clear images showing:
- The damaged/defective area
- The complete product
- Video while opening the product first time
Our Quality Assurance team will review your request and respond within 2–3 business days.
If approved, a reverse pickup will be arranged. Once the product reaches our warehouse and passes quality checks, we will dispatch a replacement.
Replacements are offered for the same product or another product of equal or lower value.
Shipping Charges for Returns
- For Damaged/Defective/Wrong Product Delivered
– Lushora Décor will arrange a reverse pickup, and all pickup charges will be borne by us.
– After the product reaches our warehouse and passes inspection, a replacement will be shipped. - For Replacement Requests (Non-Damaged Reasons)
– Reverse pickup will NOT be provided.
– Customer must self-ship the product, and shipping charges will be borne by the customer.
– After inspection, the replacement product will be shipped.
Refund Policy
- We do not offer refunds.
- We only offer a replacement for the same product or another product of equal or lower value.
Cancellation Policy
If you wish to cancel your order, please email us at support@lushoradecor.com within 24 hours of placing the order or before the order is shipped, whichever is earlier.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Note:
This policy applies only to orders placed on lushoradecor.com.
For purchases made on platforms like Amazon, Flipkart, etc., please refer to their respective return policies.